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Shipping Policy

PLEASE NOTE:

ALL ONLINE ORDERS WILL BE SHIPPED FROM OUR PHYSICAL STORE BASED IN BENONI GAUTENG.

ALL ONLINE ORDER QUERIES ARE PLEASE TO BE DIRECTED TO: info@vapeaway.co.za

Vape Away typically schedules two (2) courier collections a day:

Morning - Orders placed over a weekend or after 14:30 on a business day
Afternoon - Orders placed during the course of the business day up and till 14:30

To avoid any delays in shipping, please ensure that all orders are placed with the correct information.
The following information is required for "The Courier Guy" shipment:
  • Name and Surname
  • Physical Address and Postal Code (No P.O. Box Addresses)
  • Cellular Telephone Number
  • If there is any other information that can assist in a smooth delivery (Landmarks; security check points and etc.)

Unfortunately Vape Away cannot ship orders on a Public Holidays or any weekend.
Vape Away will submit an email to the address provided with a tracking number as well as the URL to check the progress of your package.
 
On receipt of your order via "The Courier Guy", It is wise to check that all your item(s)  and quantities have been shipped before signing for the order. Once the waybill has been signed Vape Away cannot accept any responsibility for orders that were damaged in transit.
ORDERS OVER R1200.00 HAVE THE OPTION TO SHIP OVERNIGHT FREE OF CHARGE
 
THE COURIER GUY OVERNIGHT (LIGHTWEIGHT) COURIER SERVICE:
For a flat rate of R85.00, Vape Away will ship your order with The Courier Guy to your doorstep overnight. All The Courier Guy shipments are sent out Overnight Express and will be delivered to your doorstep by 10:30am the following business day.
Please Note: Outlying areas may take up to 72 hours
Please Note: Only applicable to orders up to 2.00kg

COLLECTIONS:
In store collections are available. Please call to arrange.

INTERNATIONAL ORDERS: 
No International courier service is currently available.  
 
LATE DELIVERIES:
Please note that Vape Away will endeavour to have all orders sent out as quickly as possible. Once orders have left our store, we are at the mercy of our courier partners and cannot be held responsible for any late deliveries. 

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